Temporary Hospitality Agency's Background

Since its inception, THA has been a registered labour brokerage and is a certified Level 3 BEE service provider.  

THA provides staff that meets with our customers daily needs (minimum 5 hours); from recruiting - with a try before you appoint basis (contract or permanent), permanent placement service and a short, medium and long term contracting service. All staffing solution services adhere to the requirements of the Labour Relations and Basic Conditions of Employment Acts.   

The hospitality functional areas that THA provides outsourced staff for are:

• Food and Beverage Service (Silver Service, Boardroom Service, Wine Steward, Function Supervisor, Banqueting Waiter, FSA, Conference Service Waiter, Conference Set-up Waiter, General Waiter, Beverage Station Waiter, Runner, Bartender, Bar hand, Banqueting and Wedding Set-up crew, and General Cleaner)
• Food Preparation and Cooking (Chef, Chef Assistant, Cook, FSA and Scullery) 
• Accommodation Services (Housekeeping Supervisor, Housekeeper, Common Area Cleaner and Laundry Staff)
• Front of House (Receptionist, Porter, Host and Hostess) 

The vision of THA is to become the hospitality industries preferred staffing solutions provider, providing the correct person/s for the position/function ensuring a good match in all aspects, with both the required hard and soft skills being taken into account.

• Waiter
• Bartender 
• Wine Service
• FSA
• Front of House Manager
• Function Supervisor 
• Host
• Chef Assistant

• Inauguration of Lesotho Highlands Water Project  – Lesotho
• Launching of the African Renaissance at Crown Mines – Johannesburg
• Inauguration of President Zuma – Pretoria
• Government and State Owned Enterprises

• Corporate Lunch, Dinner, Function and Cocktail party
• Corporate sports event box, Product Launch and Conference
• Launch of Tourism and Other products
• Manning Hospitality stands at Events and Expo's (Meet, Greet, Serve) 

• Weddings and Birthday Parties
• Graduation Ceremonies and Sporting Events

• We adhere to the fairness, justice and equality in our work
• We relate to each other with honesty and transparency
• We maintain a strong work ethic, taking responsibility for our work and actions, keeping our word, and following through on our commitments

Respect

• We treat everyone equally and with courtesy
• We engage others with compassion, empathy and tolerance
• We are committed to a working environment that is inclusive and diverse 

• Provision of service excellence first time
• We employ the best people to accomplish our customers goals
• We continuously improve our processes, procedures, and services to exceed the expectations of those we serve

• We promote an environment where communication is encouraged, open, and two-way.

• Provide training to our selected members of staff
• Carry out continuous evaluation of performance levels through customer feed back and quality audits
• Emphasis on use of clean uniforms, personal hygiene and professional conduct

Strengths

1. People
   Recognize the value and contribution of each individual, and demonstrate concern for the health, safety, and well-being of employees and their families. 
2. Integrity
   Conduct business ethically, honestly, and fairly, and treat everyone with respect.
3. Responsibility
   Accept responsibility for our actions and act responsibly in our jobs and in our dealings with each other, our customers, and our communities. 
4. Quality
   Satisfy our customers with quality products and services, while providing the highest value. 
5. Productivity
   Maximize the use of our resources to maintain profitability and to support continued growth.
6. Innovation
   Use creativity, teamwork, and continuous improvement to "find a better way”. 

THA Code of Ethics and Good Staffing Solution Practice  

• To comply with all laws and regulations applicable to our business and to maintain high standards of ethical conduct in the operation of our business and in our dealings with employees, customers, and competitors
• To treat all applicants and employees with dignity and respect and to provide equal employment opportunities, based on bona fide job qualifications, without regard to race, colour, religion, national origin, sex, age, disability, or any basis prohibited by applicable law
• To maintain high standards of integrity in all advertising, and to assign the best qualified employees to fill a customers' needs
• To determine the experience and qualifications of applicants and employees as we deem appropriate to the circumstances, or as may be required by law
• To explain to employees prior to assignment their wage rate, applicable benefits, hours of work, and other assignment conditions and to promptly pay any wages and benefits due in accordance with the terms of their employment and applicable legal requirements
• To encourage employee to make an effort to upgrade their skills and make provision for facilities and resources for employees to upgrade their skills and knowledge
• To satisfy all applicable employer obligations, including payment of the employer's share of statuary payments (PAYE) and unemployment insurance (UIF), and workers' compensation (CIOD) and to explain to employees that THA is responsible for such obligations.
• To ascertain that employees are assigned to work sites that are safe, that they understand the nature of the work the customer has called for and can perform such work without injury to themselves or others, and that they receive any personal safety training and equipment that may be required
• To take prompt action to address employee questions, concerns, or complaints regarding unsafe work conditions, discrimination or any other matter involving the terms and conditions of their employment
• To confirm temporary employees' periods of service upon request by a subsequent employer and with the consent of the employee.
• To pay temporary employee a pre-stated minimum amount if they report punctually to a designated customer ready and able for work and the customer does not utilize their services.
• To pay wages only in cash or EFT and to give temporary employees' an itemised wage statement of gross earnings, advances, deductions, and net earnings for each pay period worked.
• To pay wages at the company head office or branch from where they are dispatched or by EFT to the temporary employees' nominated bank account. Other arrangements may be made at the request of the employee.
• To advise temporary employees' that they are not required to use THA supplied transportation, if any, to the customer job site.

With respect to the procedures to be followed in assigning:

• To promptly advise temporary employees remaining in the function booking office when it appears likely that no further customer orders will be received.
• To keep the function booking office and the immediate surroundings clean and well lighted and to provide adequate restroom facilities for temporary employees' waiting to be assigned.

• The outgoing company and its employees should, whenever feasible, be given reasonable prior notice that the account is being transferred.
• Assigned employees of the outgoing company should, whenever feasible, be allowed to continue working on the payroll of the outgoing company for some reasonable transition period; thereafter, they should be given the choice of accepting an assignment with another customer of the outgoing company if one is available, or applying to stay on their current assignment with Temporary Hospitality Agency.
• These guidelines are subject to enforceable contracts between staffing company’s and their customers, employees, and other parties, and are not intended to prohibit or discourage any other provisions or arrangements, agreeable to the parties, that achieve an orderly transfer of accounts. 
• THA encourages, whenever feasible, to specifically address the terms and conditions relating to the transfer of accounts in written agreements with their customers.